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Frequently Asked Questions

MasterRemit is a secure online platform that allows you to send money internationally with ease and convenience.

We are headquartered in Melbourne, Australia, where it is authorized to operate and regulated by Australian Securities and Investments commission (ASIC) under Registration number of 612 242 636. 

The Australian Securities and Investments Commission (ASIC) is an independent Australian government body that acts as Australia's corporate regulator. 

ASIC's role is to enforce and regulate company and financial services laws to protect Australian consumers, investors and creditors.

We are registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC).


  • Bank Deposits: Direct deposits to the recipient’s bank account in select countries.
  • Cash Pickup: Options for recipients to pick up cash from designated locations.
  • Mobile Wallet Transfers: Send funds directly to mobile wallets in supported regions.

MasterRemit supports remittances to various countries around the world. 

While the specific list can change, typically it includes popular destinations such as:

  • Bangladesh
  • Cambodia
  • India
  • Indonesia
  • Nepal
  • Nigeria
  • Pakistan
  • Philippines
  • Sri Lanka
  • Thailand
  • Botswana
  • Egypt
  • Congo-Brazzaville
  • Congo DRC
  • Djibouti
  • Ethiopia
  • Ghana
  • Kenya
  • Malaysia
  • Rwanda
  • Saudi Arabia
  • Somalia
  • South Africa
  • South Sudan
  • Sudan
  • Tanzania
  • Turkey
  • Uganda
  • United Arab Emirates
  • Vietnam
  • Zimbabwe


No, it does not cost anything to register on MasterRemit's website. 

Registration is free, allowing users to create an account and access the services without any initial fees. 

After you register an account, you’ll be able to initiate a transaction on your mobile application. 

Simply click on Send Money and enter the information needed.

If you forgot your password:

  1. Go to Forgot your password?

  2. Provide the email address for your MasterRemit account

  3. Open the password reset email and click ‘Create a New Password’

  4. Create your new password*

Tip

You must provide the email address registered to your MasterRemit account to receive the password reset email.


If you want to change your password for any reason:

  1. Log in

  2. Go to your My Account page

  3. Select ‘Change Password’ under My Account

  4. Enter your current password and create a new password

  5. Press ‘Change Password’ and you’re done

  6. New passwords must:

  • Contain at least 8 characters.

  • Include at least 1 number and symbol(!@#$%^).

  • Don't use your name or date of birth.

The identity verification process with MasterRemit can vary, but it typically takes anywhere from a few minutes to a few hours. In some cases, it may take longer if additional documentation is required or if there are discrepancies. 

MasterRemit is a highly trustworthy and secure remittance service. We operate within a stable regulatory environment, ensuring bank-level security for all transactions.

To provide you with the safest experience possible, we utilize Secure Sockets Layer (SSL) technology, which encrypts sensitive information such as passwords and credit card numbers during your online transactions. 

All forms on our site are secured with SSL, keeping your personal information safe from malicious actors.

Additionally, we employ Two-Factor Authentication (2FA) to add an extra layer of protection, making it more difficult for cybercriminals to access accounts.

Our robust compliance system includes advanced KYC and AML features, safeguarding both our customers and our brand.

For your safety, we strongly advise you not to share your MasterRemit account details with anyone.

To enhance our fraud prevention efforts and meet compliance requirements, we need to verify your identity. This process is essential to protect you from fraudulent activity, adhere to legal and regulatory standards, and ensure the secure and accurate transfer of funds from your account to your intended recipient. Your safety is our top priority.

You can view our privacy policy here.

To update your account details, please email our customer service team at [email protected] with your new information and a copy of an ID that shows the updated details.

You can pay your transfer using the following payment methods:

  • Credit, Debit or Prepaid Cards

We accept Visa and MasterCard.

  • Internet Banking 

You can pay directly from your internet banking using POLi.

POLi lets you securely make a payment from your internet banking to MasterRemit.  Learn More about POLi. Available banks

  • Bank transfer

Make a bank transfer from your Australian bank account to our MasterRemit bank account. 

Our bank account details will be provided to you upon paying your transaction.


The maximum amount you can send varies depending on the destination country, as some countries impose limits on the amount that can be received. 

You'll see the maximum limit displayed before you accept the quote, ensuring you have all the information you need.


In most cases, money transfers are often available for your recipient in minutes, while some transfers can take longer.  

In every case, we try to get your money where it needs to go as quickly as possible.


The list of pick-up locations are available here.
You can change the receiving country and it will automatically update the list.

MasterRemit charges a small transaction fee to make international money transfers easy and affordable.

The fee amount varies depending on

  • Your payment method

  • How much money you send

  • Where you send the money

  • Which currency you select for disbursement

Tip

Estimate your fee instantly with our Fees and Exchange Rates Calculator.


If you use a credit card, your card issuer may charge an additional cash advance fee for this service. 

To potentially avoid these fees, consider using a debit or prepaid card instead. 

For any questions regarding cash advance fees, please contact your issuing bank.


You can track your transaction through the mobile app. 

Additionally, you'll receive an email notification once the transaction is complete.


Unfortunately, all transfers completed through MasterRemit are final, and we cannot reverse or recall payments.

MasterRemit is not able to mediate disputes between senders and recipients, so we strongly recommend that you only send money to individuals you know and trust.

In certain circumstances, MasterRemit will make every effort to reverse or recall payments, but we cannot guarantee success.

If you wish to reverse or recall a transaction, please contact us as soon as possible.

If your transaction is delayed, you can reach out to our customer service team by emailing [email protected] or by calling our hotline.


If you believe there is an error with your transfer, please don't hesitate to contact us. You can reach out by emailing [email protected] or by calling our customer service team.

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